Dual-RAG Support Agent + Self-Syncing KB
Support agent on Google Vertex AI (Gemini) that answers only from an authoritative knowledge base, over dual Pinecone retrievers — company docs plus self-learned Q&A. Confident answers are learned behind a confidence gate; hard cases escalate to a human. A Drive-watch pipeline upserts and deletes vectors via Pinecone REST as source docs change, so answers never drift from the source of truth. The agent prompt was tested on its failure paths — off-topic, empty, partial, and citation-bait inputs — and held on all four, with citations verified against the source documents.